Store Policies

Accepted Methods of Payment. We accept Mastercard, Visa, Paypal, money orders and personal checks (with a 10-day hold for the check to clear).

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. All merchandise is shipped directly from the manufacturer. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Carriers where possible. All items will be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email us for instructions. If possible notify the manufacturer (contact information will be included in your shipment). The product with a manufacturers defect will need to be returned to the manufacturer. Do not return products to us without first contacting us to receive instructions.

Return Merchandise Policy. You have 14 days from the ship date to receive refunds. You must email the refund request to skysthelimittoys@aol.com(with "RETURN" in the subject field)

If you received a different product than initially purchased or product is damaged, please contact the manufacturer or us within 7 days of receiving the product. You will then be given instructions as to where to return the product. The item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging.

· Original invoice or receipt.

Once we have been contacted and a return is to be made:

Return the item to the address given to you by us.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We are also not liable for shipping costs on return items for reasons other than shipping error.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Privacy Policy: At Skys the Limit toys we respect the privacy of our customers. Personal information and communication you send to us electronically or otherwise, including but not limited to data, questions, comments, suggestions or submissions is and will be treated confidential. We do not and will not sell our customers names and information.

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